FAQ

Frequently Asked Questions

General Questions

Where is VOKI Equipment located?

Our headquarters and primary fulfillment center is in Shandong Province, China. We serve customers worldwide.

How long have you been in business?

VOKI Equipment has been serving customers for over 15 years with quality construction and landscaping equipment.

What forms of payment do you accept?

We accept all major credit cards, bank wire transfers, and PayPal. Other payment options may be available upon request.

Shipping & Delivery

Is shipping really free?

Yes! All equipment orders include free shipping within the contiguous United States. Additional charges may apply for Alaska, Hawaii, and international orders.

How long does delivery take?

Most orders process within 3-5 business days. Freight delivery typically takes 7-14 business days depending on your location.

Can I pick up my order locally?

Yes! Local pickup at our facility in Shandong Province, China is available. See our Pickup Policy page for details.

Warranty & Returns

What warranty do you offer?

All equipment comes with a 1-year comprehensive warranty covering manufacturing defects. See our Warranty page for full details.

Can I return my equipment?

Yes, we offer a 30-day return window for new, unused equipment in original packaging. A 15% restocking fee applies, and customer is responsible for return shipping. See our Refund Policy for details.

Products & Specifications

Are specifications accurate?

We make every effort to provide accurate specifications. However, manufacturers may update specifications without notice. Contact us to verify critical specifications before ordering.

Do you offer parts and service?

Yes! We offer genuine replacement parts and can assist with service questions. Contact our support team for assistance.

FAQ