Refund Policy

Refund & Return Policy

Last updated: July 2026

30-Day Return Window

We offer a 30-day return window for most equipment. If you are not completely satisfied with your purchase, please contact us within 30 days of delivery to initiate a return.

Eligibility for Returns

• Item must be in new, unused condition
• Original packaging must be intact
• Must include all manuals, accessories, and included items
• Customer is responsible for return shipping costs
• Return shipping must be pre-approved by our team
• A 15% restocking fee applies to all returns

Non-Returnable Items

• Clearance or "as-is" items
• Special order or custom-built equipment
• Used or demo'd equipment
• Items over 30 days from delivery

Refund Process

1. Contact our support team to request a return authorization
2. We will provide return shipping instructions and address
3. Ship item back in original packaging
4. Once received and inspected (3-5 business days)
5. Refund processed to original payment method
6. Allow 7-10 business days for refund to post to your account

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately with photos and description. We will arrange for repair, replacement, or refund at our discretion. No restocking fee applies to defective items.

Warranty Claims

Warranty issues are handled separately from returns. Please see our Warranty page for details.

Contact

• Email: zhaoyangfan56@gmail.com
• Phone: +86 19331701701